Frequently Asked Questions
Absolutely not. We inspect every single item we buy for authenticity to ensure that everything shipped to our customers is genuine. All of our items are guaranteed authentic or money back including shipping both ways. We don’t like replicas at DallasDesignerHandbags!
Authenticity is guaranteed! 100% Authentic or your money back.
Where I can see testimonials about your services and products?
You may quickly check our feedback on our eBay store (Click Here), where we have proudly earned Top-Rated Seller status and more than 4,000 positive feedback from satisfied customers. You’re free to buy from our eBay store also.
Are the images shown on your website of the actual items?
Yes, for all pre-owned items we take detailed images to show as much of the actual condition of the item as possible. Please note that for pre-owned items, there may be wear and tear which may not be possible to show via images. For most brand new items we may use manufacturer images.
Do you have an Outlet?
Yes we do have an Outlet and you are always welcome to visit
401 N Central Express Way Suite 500
Richardson TX 75080
Monday to Friday
10 am to 6 pm
11am to 3 pm
Do I have to pay sales tax?
Sales tax is collected only for orders shipping to Texas.
Which payment method do you accept?
DallasDesignerHanbags accepts the following methods of payment:
- Pay Pal
- Credit Cards: Visa, MasterCard , Discover, American Express or other applicable card network.
Note: We only accepts payments if your shipping address is Verified for PayPal and if you are using any card then we will only ship to the BILLING ADDRESS.
When will my order be shipped?
We usually ships the item within 1 business day.
How will my order be shipped?
For your security items over $200 are shipped insured with signature confirmation. You have the choice of USPS or UPS.
Can I pick up my order in person?
Yes. Please contact us to arrange pick ups.
Do you ship to APO/FPO?
Yes, via USPS.
Do you ship internationally?
Yes we do ship internationally however, a few countries have customs policies that have made shipping luxury brand items very difficult. For this reason, we may not be able to ship items to Africa, Latin America, parts of Europe, Asia, and the Middle East.
What is your return policy?
If you’re not satisfied with your purchase, simply return it within 7 business days for a refund. Items must be in original condition with all papers, cards, packaging, and accessories included. A restocking fee will apply if anything is missing and/or not in original condition. Brand new items must be returned with original tags attached and everything included. Please contact us for an RMA# for all returns. Items without an RMA# will not be accepted.
How long does it take to process refunds?
You will receive a refund within 2-3 business days after the item has been returned and inspected. You will receive a refund of the original purchase price and taxes paid, minus original shipping costs unless if there was an error on our part.
Do you offer consignment?
Currently we do not offer consignment services.
Can I sell you something?
Yes we will love to buy your high-end designer handbags.